Sports
Events 365
–who
are you?
We are a team of people with various professions (Lawyers, Engineers,
Software developers, Marketing pros.) that are also sports fans. We
used to travel a lot in the world, always looking for the next match to
see. At the beginning of 2006 we decided to turn our hobby into a
Start-up and started Sports Events 365 Ltd. We wanted every sports
lover to have the full information about what's going on anywhere and
to be able to find each match and tournament. We developed the first
search engine for up-coming Sports Events, worldwide. Then we added the
ability to buy tickets on-line, for most of the events we display in
our site. Our prices move between competitive and excellent. Our
customer service department is available for you 24/7. We believe in
good service, and still love Sports!
How
do I get my tickets?
For each ticket category you have an orange Buy button. More
information about the delivery method is there. Usually there are one
or two options that are available for each ticket.
Some guidelines:
Usually we supply your tickets to your hotel, the day before the match.
The delivery is made by local courier services. A local address is also
fine.
In some cases we will set a central
pick-up spot, usually when you arrive at the day of the match, and do
not have a hotel reservation.
Delivery in Italy will be, in most
cases, at the stadium or a nearby spot. You will receive the full
pick-up details by e-mail after your ticket is confirmed.
When we say "pick up at the venue", you
still need to get the full instructions from us as to the exact
location at the venue.
In Rome and Milan (and soon, in
additional cities) hotel delivery is also possible for additional fee.
Home delivery is also possible in some
cases, but the costs are quite high.
What if I didn't book any hotel yet?
If you do not have hotel details yet, you are most welcome to place
your order and submit the hotel details at a later stage. Our customer
service team will stay in touch with you after your tickets are ordered
and confirmed.
Should I inform the hotel about
the
arrival of the tickets?
It is very important that you inform your hotel. They should know you
are expecting an envelope and the hotel reception must receive the
delivery and sign for it.
Some guidelines:
Make sure the hotel is willing to sign
and keep the envelope for you.
Make sure SE365 team knows under which
name the room was booked.
Do not mention it is sports tickets you
are waiting for, to avoid theft.
Can you guarantee that we will
sit
together?
If not written differently, we are committed to seat you at least in pairs.
If you are three or more, we will do
our best to seat you together, but we do not guarantee it.
If you MUST sit together, kindly check
availability with our customer service team, by phone or e-mail. In
most cases we will be able to confirm a specific request.
We sometimes offer "single" tickets.
They are usually cheaper, but they are what they are – single.
Where exactly will I sit?
The ticket categories we can offer are specified in each event page. We
give as much information as we have. If we only write "Long side" or
"Short side" – it means we do not have a more precise info
about your seat. We will always supply the best available tickets, but
can give no specific indication or guarantee about the exact seat.
Please remember that most of the matches we sell tickets to are
sold-out. Can I reach you if I have any
issue?
After purchasing your ticket, Sports Events 365 will supply to you with
a 24/7 emergency hotline number. Contact us for any issue or any
enquiry you might have regarding the supply. Our customer service team
will handle any issue, so you can relax and enjoy your trip. It is
important to inform us ASAP about any issue.
What happens if the date or time
of
the match changes?
Sports Events 365 is not only a ticket broker; it is also a unique and
up-to-date database. When the match date and time is not final, we give
you the earliest and latest possibilities in the event page. With this
info in mind you can safely book a flight and a hotel. Then, all you
need to do is check the site from time to time, for the set date and
time.
Why are tickets prices higher
than
their face value?
In today’s world, tickets are a commodity, but the service is
not. The difference in the price reflects the various costs we have to
obtain and process your tickets: among them - constantly improving and
updating our site, keeping a network of representatives and suppliers,
purchasing season tickets, not to mention providing unsurpassed
customer service. We do our best to keep our prices competitive and our
profit margins slim.
Can I cancel, for any reason,
after
I have placed an order?
Our cancellation policy is described in article 8.4 of the terms and conditions.
I have just purchased a ticket
online, what am I supposed to receive and what will happen next?
In the next few minutes you will receive an automated e-mail message
which means that we received your order details and started handling
it. Within one working day, you will receive another e-mail with all of
the details we need to insure the delivery of your tickets. There is no
need to contact us. Every order is processed right away. Should
you have any questions or inquiries, before or after
ordering, we would be more than happy to speak with you, simply use our
contact us form or call us at +353-1-440-3952
Using this site is subject to the "Terms of Use" detailed herein. Browsing, downloading and/or otherwise using this site constitutes your assent to and acceptance of all such "Terms of Use"
